Terms of Service
Version 1.0
Effective 30 June 2026
Last updated 30 June 2026
1. Who we are and what these Terms cover
These Terms of Service ("Terms") are a contract between you and Podyx Pte. Ltd., a company incorporated in Singapore (UEN 202403560C), with its registered office at 160 Robinson Road, #14-04, Singapore 068914 ("Podyx", "we", "us", "our").
They govern your access to and use of the Podyx platform, including our websites, web and mobile applications, the admin panel, the booking pages we host for you, and all related features and services (together, the "Services").
By creating an account, starting a free trial, or using the Services, you agree to these Terms, our Privacy Policy, and, where you process personal data of your own customers through the Services, our Data Processing Agreement ("DPA"). If you are agreeing on behalf of a business, you confirm you are authorised to bind that business, and "you" means that business.
If you do not agree to these Terms, do not use the Services.
2. The Services
Podyx is a business operations platform for studios and other session-based spaces. You ("Studio") use the Services to configure rooms, setups, services, availability, pricing, packages and promotions, and to publish a booking page (for example, yourstudio.podyx.com) where your customers ("End Users") can view availability, book, and pay for sessions.
You manage your operation from the admin panel. End Users interact with your public booking page. Podyx provides the software that connects the two. Podyx does not own, operate, or deliver the studio services you sell to your End Users, and is not a party to any booking or transaction between you and an End User.
We may add, change, or remove features over time. Some features are described in product documentation, which forms part of these Terms to the extent it sets rules for using a feature.
3. Eligibility and accounts
You must be at least eighteen (18) years old and able to form a binding contract to use the Services. You agree to provide accurate, current, and complete information and to keep it up to date.
You are responsible for your account, for all activity under it, and for keeping your credentials secure. Notify us promptly at hello@podyx.com if you suspect any unauthorised use of your account.
4. Free trial
We offer a thirty (30) day free trial with full platform access and no payment card required. One trial extension of up to thirty (30) days is available per Studio at our discretion. At the end of the trial, you must select a paid plan to continue using the paid features. We do not charge for the trial period, and statutory cancellation rights that may apply to the trial do not result in a refund because no payment is taken.
5. Plans, fees, and billing (amounts you pay Podyx)
This Section 5 covers the fees you pay to Podyx for the Services. It does not cover money that flows between you and your End Users, which is dealt with in Section 6.
5.1 Plans and platform fees. Paid plans are billed monthly in advance. Current plans and pricing are shown in the Services at sign-up and may include a monthly subscription fee plus a platform transaction fee on payments processed through your booking page, as set out at the point of purchase.
5.2 Auto-renewal. Paid plans renew automatically for successive periods equal to your current billing period until you cancel. By subscribing, you authorise us to charge your payment method on file for each renewal. You can cancel auto-renewal at any time in the Services, effective at the end of the current billing period.
5.3 Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes, except taxes on our income. Where we are required to collect indirect taxes (such as GST or VAT), we will add them to your fees.
5.4 Failed payment and suspension. If a payment fails, we allow a grace period of ten (10) days before your account may be suspended. Suspension does not relieve you of fees due.
5.5 Fee changes. We may change our fees on reasonable advance notice through the Services. Changes are not retroactive and take effect at your next renewal. If you do not accept a change, cancel before it takes effect.
5.6 Refunds of Podyx fees. Except where required by law or expressly stated, Podyx subscription and platform fees are non-refundable, including for partial periods.
5.7 Chargebacks on Podyx fees. If you initiate a chargeback against a Podyx fee, we may suspend or terminate your account. Please contact us first so we can resolve any billing issue directly.
6. Payments between you and your End Users
6.1 You are the merchant of record. When an End User pays for a booking, package, subscription, or add-on through your booking page, that payment is a transaction between you and the End User. You are the merchant of record. Podyx is not a party to it and is not a payment processor or money transmitter.
6.2 Payment processors. End User payments are processed through third-party payment processors that you connect to your account, currently Stripe (via Stripe Connect) and Square, and through any pay-later flow you enable. Your use of a payment processor is governed by that processor's own terms and privacy policy. You are responsible for opening, verifying, and maintaining your processor account and for the fees that processor charges.
6.3 Refunds, cancellations, and disputes. You set and are solely responsible for your own pricing, taxes, cancellation, refund, and no-show policies toward your End Users, and for handling refunds, partial refunds, credits, and chargebacks that arise from bookings. Podyx provides tools to support these actions but does not decide or fund them.
6.4 Studio commerce features. Features such as bundles, recurring subscriptions, promotional codes, store credits, and add-ons are tools for you to sell to your End Users on terms you set. The contract for any such offering is between you and your End User. You are responsible for honouring it and for its compliance with applicable law, including consumer and auto-renewal rules.
6.5 Your checkout terms. You are responsible for presenting your own booking terms and conditions to End Users at checkout. Podyx provides a field for this; the content is yours.
7. Your responsibilities and acceptable use
You agree to use the Services lawfully and only for legitimate business purposes. You will not, and will not allow anyone to: break the law or infringe others' rights; upload malicious code; attempt to gain unauthorised access to or disrupt the Services; scrape, reverse engineer, or resell the Services except as permitted; use the Services to send unlawful, deceptive, or unsolicited communications; or use the Services for any activity we reasonably determine to be abusive, fraudulent, or harmful.
You are responsible for your relationship with your End Users, for the studio services you provide to them, and for the content and offers you publish through the Services.
8. Your content and data
8.1 Your content stays yours. You retain all rights to the content you upload, including images, video, text, branding, and the data you and your End Users enter ("Studio Content"). You grant us a worldwide, non-exclusive licence to host, store, reproduce, and display Studio Content only as needed to provide, secure, support, and improve the Services and as you direct (for example, displaying your branding on your booking page).
8.2 Responsibility for your content. You represent that you have the rights to your Studio Content and that it does not infringe others' rights or break the law.
8.3 Personal data. Where the Services process personal data of your End Users, you are the controller and Podyx is the processor. That processing is governed by our DPA, which is incorporated into these Terms. You are responsible for having a lawful basis and for giving your End Users any required notices and choices.
9. Our intellectual property
The Services, including all software, design, text, and trademarks (excluding Studio Content), are owned by Podyx or our licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription for your internal business purposes. You may not use our name or marks without our written permission. Any feedback you give us may be used by us without restriction or obligation.
10. Third-party services and integrations
The Services integrate with third-party tools you choose to connect, such as Google Calendar, Google Maps, Zapier, and your payment processors. Your use of those tools is governed by their own terms. We are not responsible for third-party services, and we do not control their availability or data practices. Connecting them is at your discretion.
11. Warranties and disclaimers
The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your requirements. Some jurisdictions do not allow certain disclaimers, in which case they apply to the maximum extent permitted.
12. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Each party's total aggregate liability arising out of or relating to the Services and these Terms will not exceed the total fees you paid to Podyx in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.
13. Indemnity
You will indemnify and hold harmless Podyx and its officers, employees, and agents from claims, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your Studio Content, the studio services you provide to End Users, your offers and transactions with End Users, or your breach of these Terms or applicable law.
14. Term, suspension, and termination
14.1 Term. These Terms apply while you use the Services.
14.2 Your termination. You may cancel at any time in the Services. Cancellation stops future renewals; it does not entitle you to a refund of fees already paid.
14.3 Our suspension or termination. We may suspend or terminate your access if you breach these Terms or our acceptable use rules, if required by law, or to protect the Services or other users. We will give reasonable notice where practicable.
14.4 Effect of termination. On termination, your right to use the Services ends. We retain your data for one hundred and eighty (180) days after cancellation, during which you may request export, after which it is permanently deleted, except where we must retain it to meet a legal obligation or as described in our Privacy Policy and DPA. Sections that by their nature should survive termination will survive, including Sections 8, 9, 11, 12, 13, and 16.
15. Changes to these Terms
We may update these Terms from time to time. If a change materially reduces your rights, we will give you reasonable advance notice through the Services or by email and, where the change is material, an opportunity to cancel before it takes effect. Continued use after a change takes effect means you accept the updated Terms.
16. Governing law and disputes
These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules.
Any dispute arising out of or in connection with these Terms, including any question about their existence, validity, or termination, will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Rules in force at the time, with the seat of arbitration in Singapore, the proceedings conducted in English, and the dispute decided by one (1) arbitrator.
Despite the above, either party may (a) bring a claim in a court of competent jurisdiction for amounts within that court's small-claims limit, and (b) seek urgent injunctive or equitable relief, including to protect intellectual property or confidential information, in any court of competent jurisdiction.
17. General
These Terms, with the Privacy Policy and DPA, are the entire agreement between us about the Services. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to you may be given through the Services or by email; notices to us go to legal@podyx.com and to our registered address above.
Contact: hello@podyx.com · Podyx Pte. Ltd., 160 Robinson Road, #14-04, Singapore 068914